Budget Car Rental at 34500 Plymouth Road, Livonia, Michigan.

If I could give a lower score, I would.
The place was dark, half the lights off at 3 in the afternoon and reeked of weed.
The two guys running the place came out of the back looking dirty, unshowered and stoned.
Even though I made a reservation, he said his system wouldn't take my debit card and threw it back at me. Customer service is not a term these guys have ever heard. I asked why, i have funds in the account, he said it's not your bank, it's my system. I asked ok, who I should call for help and he just grunted, uh budgets 1-800 number?
He had no desire to help me or get my business at all.
I walked out, called Enterprise and had a car within minutes for HALF the price.
Guess Budget didn't want the business. So now I'm going to shower and try to get the stale cigarette and pot smell off me from being in there.

Booked online, went to pickup same day after work. Was told I could not rent when I got there b/c I had bad credit? NEVER had a problem anywhere else. Was told my money would be refunded, yet here I wait, 10 DAYS LATER! Customer service gives you the runaround, got nowhere with them after going through many hoops. Had to take my complaint a lot higher. Just to get a refund on a car I never touched! This place is a joke. Enterprise every time from now on.